Issuing a valid e-ticket (a ticket that will be accepted by the bus operator) for its' network of operations; Providing customer support and information regarding ticket availability and purchase.
Bus not departing / reaching on time, bus seats etc. not being up to the customer's expectation, Dolphin Express Ltd. cancelling the trip due to unavoidable reasons. The baggage of the customer getting lost / stolen / damaged, changing a customer's seat at the last minute to accommodate a lady / child The customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if you are not a regular traveler on that particular bus) The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point
The arrival and departure times mentioned on the ticket are only tentative timings. However the bus will not leave the source before the time that is mentioned on the ticket.
Transaction return policyIt may arises when Dolphin Express Ltd. charged but failed to provide selected seats, on that time the transaction will settle manually.
As per customer demand, Dolphin Express Ltd. may provide another seats or return charged amount(it will take upto 10 days).
Fees charged by payment gateways, credit / debit cards, mobile payment gateways (e.g. bKash, Nagad etc) are non-refundable due to the policies of the respective organizations, which is beyond Dolphin Express Ltd.'s control.
Passengers are required to furnish the following at the time of boarding the bus:A copy of the ticket (A print out of the ticket or the print out of the ticket provided on website and email confirmation. Identity proof (Driving license, Student ID card, Company ID card, Passport, or NID card & Mobile Number).
Failing to do so, they may not be allowed to board the bus.
Cancellation Policy:
Please note that the cancellation fee and cancellation period may differ based on journey time.In case a booking confirmation email gets delayed or fails because of technical reasons or as a result of incorrect ID / phone number provided by the user etc., a ticket will be considered 'booked' as long as the ticket shows up on the confirmation page of https://dolphinbusbd.com//. If the email is not received then please call our call center for confirmation. Email service will not apply to customers purchasing tickets at the respective bus counter.
Address: Mridha Bari Road, Town Kalikapur, Potuakhali.
